social performance management online resources
On-demand training & advisory services
Grievance Mechanism: A Primer
This presentation was originally made to the environmental and social performance practitioners group at the OECD in 2020.
We were asked to do an introduction to current good practices for grievance management and redress systems from the ground-level, looking at how to create a GMR system that will conform with international standards.
This is taken from the perspective of what we tell clients they need to be doing in order to satisfy various funders — whether investors or lenders that are themselves required to satisfy current international standards.
On-Demand Consulting Services
Effective social performance systems go beyond external affairs and community relations departments.
To be effective, they are integrated throughout the operation.
Our advisory services leverage communication technology, our extensive experience and global presence to deliver on demand-consulting where and when you need it.
We are a leading social assessor, bringing unparalleled knowledge from a wide range of operations and project types and settings around the globe.
Whether the challenge is a complete system design or the development of a specific component of the system, our team of experts is available to provide advisory services to your organization.
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Create a world-class
Grievance Mechanism and Redress System
In this online course, you will learn how to set up a grievance mechanism to meet your organizational requirements, and discover the best practices to create and maintain an effective grievance management and redress system.
Course options include:
a) online course only;
b) online course + templates with instructions, or;
c) online course + templates with instructions + 60 minutes consultation with a specialist
What is Strategic Social Performance Management (SPM)
SPM refers to the systems that organizations use to achieve their social goals and put clients at the center of strategy and operations.
This online course will take you through approaches to strategic social performance management systems: how they are structured in organizations, the business case for social performance management, and how organizations can better identify and assess impacts, risks, and opportunities of their activities.
Livelihood Restoration & Transitioning
Understanding livelihood restoration is essential for social practitioners because it helps prevent some of the worst impacts of resettlement.
Learn about this important aspect of social performance, including formulating a transition plan.
Course options include:
a) online course only;
b) online course + templates with instructions, or;
3) online course + templates with instructions + 60 minutes consultation with a specialist
